Friday, April 9, 2010

Autonomy, Mastery, Purpose vs. Carrots and Sticks

(Photo by Nickwheeleroz)
This is the transcript of Dan Pink's TED Talk on The Surprising Science of Motivation:
I spent the last couple of years looking at the science of human motivation. Particularly the dynamics of extrinsic motivators and intrinsic motivators. And I'm telling you, it's not even close. If you look at the science, there is a mismatchbetween what science knows and what business does. And what's alarming here is that our business operating system -- think of the set of assumptions and protocols beneath our businesses, how we motivate people, how we apply our human resources -- it's built entirely around these extrinsic motivators, around carrots and sticks. That's actually fine for many kinds of 20th century tasks. But for 21st century tasks, that mechanistic, reward-and-punishment approachdoesn't work, often doesn't work, and often does harm. Let me show you what I mean.